This policy outlines how Auto Needs Garage collects, uses, maintains, and discloses information collected from customers (referred to as “User” or “Customer”) through our services and website.
1. Information Collection
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, fill out a form, book a service, or interact with us in connection with services.
A. Personal Information Collected:
- Contact Data: Name, phone number (including WhatsApp number), email address, and physical address.
- Vehicle Data: Vehicle make, model, year, Vehicle Identification Number (VIN), and license plate number for accurate service tracking.
- Transaction Data: Details of services purchased, repair history, and payment information (processed via secure third-party processors).
B. Non-Personal Identification Information: We may collect non-personal information about Users whenever they interact with our website. This may include the browser name, the type of computer, and technical information about Users’ means of connection to our site.
2. How We Use Collected Information
Auto Needs Garage collects and uses User personal information for the following purposes:
- To Process Transactions and Services: To accurately process your service bookings, perform the necessary repairs, and manage your vehicle’s service history.
- To Improve Customer Service: Information helps us respond more efficiently to your service requests and support needs.
- To Send Periodic Communications: We may use email and phone numbers to send information and updates pertaining to your service (e.g., service reminders, repair status updates, warranty notices).
- Marketing (with Consent): To send promotional materials or information about new services, provided the User has opted-in to receive such communications.
3. Protection of Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored by us.
4. Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for the purposes outlined above.
We may use third-party service providers to help us operate our business (e.g., payment processors, appointment scheduling software). We may share your information with these third parties for those limited purposes, provided that you have given us your permission and they adhere to strict confidentiality agreements.
5. Compliance with Legal Requirements
We will disclose personal information when required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
6. Changes to this Privacy Policy
Auto Needs Garage has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
7. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with Auto Needs Garage, please contact us at:
AUTO NEEDS GARAGE Email: info@autoneedsuae.com Phone: +971 58 897 1001